Our History
The Concierge Level was founded by Linda Chaff in 1995 at The Republic Centre. Her experience in world-class hotels and international travel inspired her vision to adapt the concierge concept into a full service office business center.
Denise Reed came to The Concierge Level as project coordinator in 1999. She worked with Chaff for seven years learning the business from the ground up and applying her business skills and experience to every project clients brought in the door. Chaff sold the business to Reed in October 2006. Reed began to build The Concierge Level, LLC with the assistance of Allison Todd, a co-worker since 2003 and now Vice President of Operations. Reed’s entrepreneurial spirit, love of international travel, quality engineering mind set and genuine desire to see other businesses succeed are her passions. She has a special interest to lead and support fellow business owners, as well as, up-and-coming entrepreneurs.
Reed immediately implemented service improvements to meet the needs of clients. There were numerous equipment improvements such as a color copier/scanner/fax, updated postage meter, Wi-Fi access for meetings, and computer capabilities for front office staff in an effort to provide more immediate responses to client service inquiries resulting in a move toward a more digital based business with personalized service. Telecommunications were also improved to meet the challenges of the “flattening of the business world.” The phone system was upgraded and went VOIP in 2008 to allow for more growth. There is a constant finger on the pulse of her clients to make sure services are improving, whenever possible. Reed along with her staff are always looking for ways to improve work processes and offer services that meet the urgent needs of business people. This constant striving to improve and meet the needs of clients is what keeps our clients singing our praises.
As The Concierge Level, LLC staff interact with various businesses, we find that many people are telecommuting but they find the home office is not all it’s cracked up to be. Firms are also looking for ways to cut business expenses and offer employees the opportunity to work outside the traditional employer managed office space. Computers allow staff to work in multiple locations as long as there is in Internet connection. The Concierge Level, LLC staff work to meet personal needs providing flexible office and business services as the personal and business environment become more and more blended. Our professional location and a full-menu of business support services are just a request away and may provide segregation between work and home. Home office workers using The Concierge Level, LLC virtual office services have a professional presence to meet business clients and a support team to call. Based on business information we are reviewing on a regular basis this trend is only going to increase the scope of the virtual world in which we do business. Our services will continue to evolve and become more fine-tuned to meet the growing demand for business hoteling, hot desk services, co-working environments and the growing number of telecommuters.
We are about connecting our clients with the perfect resources for their budget. The Concierge Level, LLC is an active member of the Chattanooga Area Chamber of Commerce and regularly attends Chamber events to build our network of support firms. We are also members of Executive Women International (EWI) – Chattanooga Chapter (www.ewichattanooga.com). EWI – Chattanooga offers us relationships with some of the most prominent firms in Chattanooga and around the world.
